MainEmail ServicesHelp DeskFaculty/Staff ServicesNetwork Info



All faculty and staff can access their email via the Internet from the SDSM&T Exchange server.   SDSM&T users may get or send email from any PC that has access to the Web. By typing into the address window of an Internet browser.  This window will request Log On (user name) and Password.   Here are some FAQs for the Exchange mail system. If your questions are not answered here, please feel free to contact the Help Desk at 394-1234 for assistance


Q. Iíve been getting over the limit messages on my email mailbox.  What do I do?

A.  Hit this link (Saving Email) for instructions.  After saving old email, be sure to clean out your mail and delete all the items in your "Deleted Items" folder.


Q. How do I create an Outlook profile on my office PC?  

A. Hit this link (Creating an Outlook Profile) for instructions.


Q. What are some of the features?
  • You can retrieve new mail while away from SDSM&T
  • You have access to your Contact List and email while away from SDSM&T 
  • You can make your calendar visible to everyone or to a group or individual you select.


Q. What is a Contacts List?  

A. A Contacts List is a full-featured personal address book. This list allows you to store more data about your contact that just their email address.


Q. How do I use Exchange mail when I'm off campus?  

A. From any computer with Internet access, enter this address in the address window of a browser You will be prompted for your network user name and network password. 


Q.  How do I set up a SPAM folder?

A.  Spam continues to be a very difficult problem to solve.  Many Spam messages make it through because there is no way for the server to always guess whether the message was Spam or not.  We have setup software that will try to detect spam and move it to a folder so you don't have to deal with so much of it.  HOWEVER, it is not an exact science.  There could be messages that get marked as spam that are NOT spam, so you may want to pay attention to your Spam folder now and then before you just delete it all.  Here are the instructions to Create a SPAM Folder under outlook.


Q. My co-worker can't get email on our shared computer, even though that person has an Exchange account. Can this be fixed?  

A. The Exchange server verifies who's logged into the network on a PC before it will allow access to the mail server. In other words, if Joe's logged in to the network, then only Joe can get his mail through Outlook. In order for Sue to access her mail through Outlook on the same PC, Joe must log out and Sue must log in. Joe can do this by clicking on the start button, choosing shut down (or log off as Joe, depending on which operating system the machine has), then choosing "close all programs and log on as new user". Sue then logs on and access her email. Sue CAN access her email at any time via the web interface from any machine that has Internet access. If several people are sharing a PC in the same office, ITS will need to show you how to set up a profile program that will allow multiple users to access mail on the same computer. 


Junk Mail and Chain Letters... As you use Internet resources, your email address can be obtained by advertisers or other people. You will receive 'junk' email, just as you receive mail solicitations and advertisements via regular mail. DO NOT forward any of these messages!!!! Some promise easy ways to make money. Some chain letters threaten dire consequences if the recipient doesn't forward the chain letter. Some of this junk mail is warnings about various hoax viruses or non-existent system problems. Most of them request that you forward the message to more people. This is called spamming. Spamming is not tolerated at SDSM&T. If you receive Spam that appears to have come from campus or from a member of the campus community, please report it to the Help Desk and we will identify the source and get it stopped. We can't control or eliminate unwanted messages that come from off campus. In general, just delete these messages immediately to avoid wasting any further resources or efforts. If you receive a warning about a computer bug or virus and it appears to be legitimate, please check it out with the Help Desk before you forward the message to anyone. If we find that the situations warrants it, ITS will issue an official warning to the campus.